Part 1 of Empathy Write-up Series
Empathy as an Emotional Intelligence and Interpersonal Communication Skill/Ability: a crucial, strategic skill to effectively communicate with PLHIV clients to promote healthy-seeking behavior.
On June 14-16, 2024, an interpersonal communication training for PAFPI-EpiC field and core staff was held at the Manila Grand Opera Hotel. A crucial and relevant training topic was discussed – empathy. It was not only considered for discussion but also recognized as a necessary emotional and interpersonal skill for humanitarian workers, specifically those working in the HIV/AIDS industry.
Empathy is believed to be an effective way to address stigma and discrimination, and it is seen as a significant factor in encouraging healthy-seeking behavior among PLHIV. This behavior is crucial in the national prevention pillar method against the spread of the HIV epidemic and in advocating for the rights of PLHIV.
Empathy: definition and its significance in communication with PLHIV clients.
The term empathy refers to an individual’s ability to understand the feelings or emotions of another person by placing oneself in their position. In essence, it involves genuinely experiencing the emotions of others to the greatest extent possible. The question of whether we have an inherent inclination towards empathy is a crucial consideration, particularly when it comes to interacting with PLHIV by HIV advocates and humanitarian workers. Why is this question important? It is because the ability to empathize with others is, as you may have already realized, an exhibition of kindness, care, and support – and it can have a ripple effect on our community and organization. And why is this significant? It is because the power to influence others can lead to transformative changes and promote the necessary changes in behavior, including healthy-seeking behavior among PLHIV, in the prevention and treatment campaign against HIV. Prevention and treatment are the primary focus of the national government strategy outlined in the AMTP 2023-2028, Philippines: Fast Tracking Towards 2023.
Empathy is essential when communicating with PLHIV clients as it facilitates a deeper understanding of their emotions, experiences, and challenges. By empathizing with their situation, healthcare providers can establish a stronger connection with the client, thereby cultivating trust and effective communication. Consequently, this fosters open and honest discussions about health-seeking behaviors and treatment options.
Through empathy, humanitarian workers are able to adapt their communication style to meet the individual needs and preferences of each PLHIV client. This personalized approach enhances the effectiveness of care, which is crucial in encouraging healthy behaviors and promoting adherence to treatment.
Empathy plays a critical role in healthcare communication with PLHIV clients as it contributes to the establishment of trust, facilitates open communication, and creates a supportive environment that encourages healthy-seeking behaviors.
Take aways from Interpersonal Communication Training – Empathy Focused: Practical Ways to Show Empathy:
1. Active Listening: Devote undivided attention to the client’s words, refraining from interrupting. Display genuine engagement and interest in their narrative.
2. Non-Verbal Communication: Employ body language, eye contact, and facial expressions that convey comprehension and compassion.
3. Reflective Responses: Rephrase and paraphrase the client’s statements to demonstrate understanding of their emotions and concerns.
4. Validating Feelings: Acknowledge the legitimacy and significance of the client’s emotions and experiences.
5. Personalized Care: Tailor communication and interventions to meet the individual needs and circumstances of the client.
By integrating empathy into their interactions with clients living with HIV, healthcare providers can substantially enhance the efficacy of their communication, fostering a supportive environment that encourages the pursuit of health-related behaviors and improves overall health outcomes.
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Next write-up: Empathy in Action: A case scenario in dealing with PLHIV clients with empathy – the case of a Balikbayan Overseas Filipino Worker (OFW).